USER AGREEMENT (PUBLIC OFFER)

Decos Company Limited
Effective as of: June 20, 2025

1. GENERAL PROVISIONS

1.1. This User Agreement (hereinafter — the “Agreement”) applies to the website of the online store https://decosthai.com (hereinafter — the “Website”) and governs the relationship between the Website Administration and the User.

1.2. The Website is owned and operated by Decos Company Limited, a company registered under the laws of the Kingdom of Thailand.

1.3. By using the Website, including browsing, ordering products, or contacting the store, the User accepts this Agreement in full. If the User does not agree with any part of the Agreement, they must refrain from using the Website.

1.4. The Website Administration reserves the right to amend this Agreement at any time without prior notice. Continued use of the Website after the publication of an updated version constitutes acceptance of the changes.

2. TERMS AND DEFINITIONS

• Website — the online resource located at https://decosthai.com, which presents information about products and enables Users to place orders for international delivery.
• User — an individual who accesses the Website, including for the purposes of obtaining information or purchasing goods.
• Administrator — employees or representatives of Decos Company Limited responsible for managing the Website.
• Content — all intellectual property on the Website, including product descriptions, texts, images, designs, graphics, videos, databases, software, trademarks, and logos.

3. SUBJECT OF THE AGREEMENT

3.1. The Administrator grants the User access to the Website and its services, including the ability to:

• browse product listings and related content;
• place product orders and select delivery options;
• leave reviews or comments;
• contact customer support.

3.2. This Agreement applies to all existing Website functionality, as well as any services that may be added in the future.

3.3. Access to the Website is provided free of charge. Product purchases are subject to payment in accordance with published terms.

3.4. This Agreement constitutes a public offer in accordance with international e-commerce principles. Accessing or interacting with the Website means the User agrees to its terms.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. Website Administration may:

• Modify the Website, its services, or this Agreement at any time;
• Restrict or terminate access to the Website for violations;
• Contact the User for the purposes of order fulfillment, verification, or support.

4.2. The User may:

• Access the Website and use its services;
• Place orders in accordance with the Website’s purchase terms;
• Request information about order status or data processing.

4.3. The User agrees to:

• Provide accurate information for order processing;
• Not use the Website for illegal or abusive purposes;
• Not impersonate other individuals or entities;
• Not post offensive, misleading, or unauthorized content;
• Respect the intellectual property rights of Decos Company Limited.

5. INTELLECTUAL PROPERTY

5.1. All content on the Website is the property of Decos Company Limited or its partners and is protected by applicable intellectual property laws.

5.2. Users may not copy, distribute, publish, modify, or use Website content without prior written permission, except for personal, non-commercial use.

6. LIMITATION OF LIABILITY

6.1. The Website is provided “as is” and the Administrator does not guarantee uninterrupted or error-free operation.

6.2. The Administrator is not liable for:

• Delays or failures caused by third-party service providers (postal, transport, customs, banks, etc.);
• Incorrect User information resulting in delivery issues;
• Customs inspections or import restrictions in the destination country;
• Misuse of purchased products by the User.

7. PRODUCT ORDER AND DELIVERY

7.1. Orders are processed upon full prepayment unless otherwise agreed.

7.2. Delivery costs depend on the shipping method, weight, and destination, and are calculated at checkout.

7.3. Risk passes to the delivery service once the parcel is handed over and a tracking number is assigned.

7.4. Customs clearance and payment of import duties (if applicable) are the responsibility of the recipient.

7.5. If local legislation (e.g., in the Russian Federation) requires passport or tax identification information for customs clearance, such data will be collected directly by the authorized customs broker upon the User’s consent. The Website does not store or process such sensitive data.

8. RECEIPT AND RETURNS

8.1. The User must inspect the parcel upon delivery for damage or signs of tampering. If issues are found, a report must be prepared with the courier or pickup point.

8.2. In case of product defects or incompleteness, the User must contact the Administrator within the same day and provide photo evidence via email.

8.3. If the claim is justified, the Administrator may offer a replacement, refund, or other solution. In case of disputes, the product may need to be sent back for inspection at the User’s expense. If a manufacturer defect is confirmed, shipping costs will be reimbursed.

8.4. Exchange of non-defective goods is possible within 5 days of receipt, provided:

• the item has not been used or damaged;
• the User covers the cost of return shipping;
• exchange is for a product of equal value.

9. MARKETING AND DATA PROTECTION

9.1. The User’s personal data is processed in accordance with the Privacy Policy published on the Website.

9.2. With the User’s separate consent, data may be used for sending promotional emails, which can be unsubscribed at any time.

10. DISPUTE RESOLUTION

10.1. The Parties shall first attempt to resolve any dispute by negotiation.

10.2. If no agreement is reached within 30 calendar days, disputes shall be submitted to the competent court in the Kingdom of Thailand unless otherwise required by applicable consumer protection laws.

11. FINAL PROVISIONS

11.1. This Agreement is binding upon all Users of the Website.

11.2. The Administrator reserves the right to terminate access to the Website for violations of this Agreement.

11.3. Any updates to the Agreement take effect from the moment of their publication on the Website.