Payment rules

Hello, dear customer.

For customers of all banks, except for banks in the jurisdiction of Russia, payment is processed using the following services: VISA, MasterCard, JCB, UPOP, Alipay, American Express, Google Pay, WeChat, and PromptPay

Order assembly begins on the next business day, after the money is credited to the online store account in the payment system and in most cases takes about 4 business days.
The goods are sent by the method chosen by the customer.
Confirmation of the shipment is sending the customer a tracking number, the parcel by which is already tracked on the website of the transport company, the Internet address of the transport company, where you can track the movement of the parcel by this tracking number.

Refunds

Refunds are made:

1. if the shortfall in the delivery of the ordered goods is detected and confirmed and sending the shortfall is impossible for objective reasons,
upon agreement with the buyer, the amount paid for the shortfall and a part of the delivery cost proportional to the weight of the shortfall are refunded, or credited as bonus points to the buyer's account in the online store for subsequent purchases.
2. if the parcel was lost due to the fault of the delivery project thdelivery.ru or its contractors on the way to the address specified in the order (Thailand Post has no relation to thdelivery.ru). If the order was not transferred to the transport company or Thailand Post within 14 days from the date of full payment for the order or another period additionally agreed with the customer. >span class="jCAhz" jscontroller="BiTO4b">
By agreement with the buyer, the amount paid for the order will be refunded or credited to the buyer's account in the online store in the form of bonus points for subsequent purchases
The fault of the transport company or contractors does not include cases where the recipient did not provide or incorrectly provided the documents requested by the customs broker or customs authorities of the receiving country, incorrectly or incompletely indicated contact information or the receiving address, was not available for communication with the Russian services delivering the order, in the event that the customs authorities of the receiving country or the transit country for some reason prohibited the release of the order into the country.
3. if the customer refused the paid order before it was sent from the warehouse in Bangkok
by agreement with the buyer, the amount paid for the order will be refunded or credited to the buyer's account in the online store in the form of bonuses for subsequent purchases.
4. In case of loss or damage of a parcel sent by Thai Post at the customer's choice, payment is made only if Thai Post pays compensation for this parcel and only within the framework of this compensation.

In case of a refund, as per paragraph 3 and paragraph 4, it is returned minus the payment system fees and losses for conversion and withdrawal of funds.
Read the terms of delivery and order processing of the online store. All requirements and rights of the buyer are clearly regulated for the convenience and safety of purchases.

We wish you pleasant shopping! Every customer is important to us!